Shipping policy
Shipping Policy
Who We Are
Huro Goods ("we," "us," or "our") operates the website hurogoods.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping: We offer free shipping on all orders.
Shipping Range
- Delivery Area: We currently ship within United Kingdom.
Order Processing Time
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Cut-off Time: Orders placed before 10:00 am (GMT+00:00) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays where the shipping company is not available.
Delivery Time
- Estimated Delivery: Orders typically arrive within 1-2 business days after processing, depending on the destination.
Shipping Process
- Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments. We may also use other carriers where possible.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
-
Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Address: Unit L Stonebridge Court, Alfred Street South, Nottingham, England, NG3 2GY
Email: support@hurogoods.com
Phone: +447879308562
Opening Hours: Monday to Sunday - 9:00 AM to 6:00 PM